Shipping & Returns

Shipping

Where do you ship?

We ship anywhere in the continental United States and Hawaii. Subscribe for updates as we expand internationally

Do you ship to PO Boxes?

No -we don't ship to PO Boxes

When will my order ship?

In-stock items are typically fulfilled and shipped out within 2-3 business days unless otherwise noted on the website. Please note that orders placed on a Friday may not ship until Monday

How do I track my order?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us

Does Hide&Scent ship internationally?

Not at this time. Subscribe for updates as we expand internationally

What are your shipping holidays?

Hide&Scent will not ship on the following dates. Please note shipping estimates will begin the following business day.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas (December 22nd - 25th)
  • Day after Christmas

I made a mistake when placing my order. Can I change it?

We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed

Returns

What is your return policy?

We accept returns within 7 days of receiving your order for products in unused, undamaged, re-sellable condition.

Once your return is received and restocked into our inventory, we will issue a refund for the returned product back to your original method of payment. If you have an issue after 7 days, please e-mail us at info@hideandscentpets.com and we will do our best to help

How do I make a return?

We always want you to love your items as much as we do! That said, if something isn't right or you're not completely satisfied, we're happy to initiate the return process as long as it's within 7 days and the product is unused, undamaged, and in re-sellable condition. Log in at the top of the page or click here and follow the prompts to download a prepaid shipping label.